Privacy Policy

Your Privacy Matters

At Tileo, we respect your privacy and want to be transparent about how we handle your information. This policy explains what data we collect, why we need it, and how we protect it.

Information We Collect

When you sign up:

• Your name and email address
• Organization name (if applicable)
• Password (encrypted - we can't see it)
• Payment information (processed securely by our payment provider)

When you use Tileo:

• Content of capsules you create (text, images)
• Basic usage data (which features you use, when you log in)
• Technical information (browser type, device type) to keep things working

From your visitors:

• Anonymous analytics on capsule usage (no personal data)
• General location data to show relevant capsules

How We Use Your Information

• To run the service: Create your account, save your capsules, process payments
• To improve Tileo: Understand which features are popular, fix bugs
• To help you: Provide customer support, send important updates
• To keep things secure: Prevent fraud and protect accounts

What We DON'T Do

• We DON'T sell your personal information to anyone
• We DON'T share your data with advertisers
• We DON'T read your capsule content (unless you ask for help)
• We DON'T spam you with marketing emails (only important updates)

When We Share Information

We share your information only when:

• Service providers need it: Payment processing, email delivery (they can't use your data for anything else)
• The law requires it: If we receive a valid legal request
• To protect safety: If needed to prevent harm or fraud

How We Protect Your Data

• We use encryption to protect data in transit and at rest
• Passwords are hashed (even we can't see them)
• Regular security updates and monitoring
• Limited access - only essential team members can access data
• Secure backups to prevent data loss

Your Rights

You have the right to:

• Access your data: Download a copy of your information
• Correct errors: Update incorrect information
• Delete your account: Remove your data from our systems
• Export your content: Take your capsules with you
• Unsubscribe: Opt out of non-essential emails

Cookies and Tracking

We use cookies to:

• Keep you logged in
• Remember your preferences
• Understand how you use Tileo

We don't use tracking cookies for advertising. You can disable cookies in your browser, but some features might not work properly.

How Long We Keep Data

• Active accounts: We keep your data as long as you're a customer
• After cancellation: We delete personal data after 90 days (except what we need for taxes/legal reasons)
• Capsule content: You can delete this anytime, or export it before closing your account

Children's Privacy

Tileo is for adults (18+). We don't knowingly collect information from children. If you think a child is using our service, please let us know.

International Users

Tileo is based in Canada. When you use our service, your data may be processed in Canada. We follow Canadian privacy laws and respect international privacy rights.

Changes to This Policy

If we make significant changes to this policy, we'll email you. Small updates might happen without notice, but the "Last updated" date will always show when we made changes.

Questions or Concerns?

If you have questions about your privacy or want to exercise your rights, contact us via the form on our website. We typically respond within 48 hours.

For privacy-specific requests, you can also email us with "Privacy Request" in the subject line.